Shipping policy

Shipping Policy

We want your order to reach you quickly and reliably. Below is everything you need to know about how orders are processed and delivered.

Processing & delivery times

Orders are processed within 1–3 business days. Once shipped, delivery typically takes 5–15 business days, with deliveries Monday through Saturday. In most cases, your order arrives within 6–18 business days in total. You'll receive a tracking link by email as soon as your order is dispatched.

Our fulfilment team processes orders Monday to Friday. We stop fulfilling for the week on Friday at 4pm (UK time) and resume on Monday at 9am (UK time). Orders placed after the Friday cut-off, or over the weekend, will begin processing the following Monday.

Shipping costs

Shipping is free on every order. All products are delivered to your door at no shipping cost, with no minimum order value required.

Where we ship

We currently ship to addresses within the United Kingdom only.

Placing an order

Add your chosen item to your cart, making sure you've selected the correct size and variant, then proceed to checkout. Enter your shipping details carefully — accurate address information helps us get your order to you without delay. All payments are processed in a secure, SSL-encrypted environment. We accept Apple Pay, Mastercard and Visa.

Tracking your order

As soon as your order ships, we'll send tracking information so you can follow its progress. If the tracking link isn't working or you have any questions, our customer care team is happy to help.

Order marked as delivered but not received

Once the carrier confirms a package has been delivered to the address provided at checkout, the order is considered fulfilled. If your tracking shows delivered but you haven't received the parcel, please:

Double-check the shipping address in your order confirmation.
Ask neighbours, household members, or building management in case it was accepted on your behalf.
Contact the carrier directly for more detailed delivery information.

While we aren't responsible for packages lost or stolen after confirmed delivery, we know how frustrating this is. We'll gladly help by providing tracking details and assisting you in opening an investigation with the carrier.